Mei Shah

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Toronto, CanadaAssociateEST (UTC-5)Advisory · Contract · Part timePermanent resident

Open to working in Hyderabad · Toronto

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across manufacturing clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: From home
Open to: Advisory, Contract, Part time
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A Tier-1 private-sector bank · via Orvane Consulting

Support / AMS of Oracle NetSuite CX for a Tier-1 private-sector bank, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2026 – Aug 2026 · 6 mo · Toronto · Banking & Financial Services

Support Analyst (AMS)Migration

A two-wheeler manufacturer · via Tessaline Systems

Migration of Oracle NetSuite CX for a two-wheeler manufacturer, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Sep 2025 · 5 mo · Toronto · Automotive

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

Power BIREST APIs

MODULES

NetSuite CRMConfiguredSuiteCommerceSupported

PILLARS

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

EnglishProfessionalPunjabiNative

Education

PG · Computer Applications

Anna University · 2024 · Full-time

AvailabilityNot looking

Notice period90 days

RateOn request