Techno-Functional LeadSupport / AMS
A state power-distribution utility · via Northwyn Analytics
Support / AMS of Oracle Fusion CX for a state power-distribution utility, covering Marketing (Eloqua), Field Service, B2B Commerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Field ServiceMarketing (Eloqua)B2B Commerce