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Mei Chen

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Techno-functional
Hyderabad, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Hyderabad
Solution Architect with 24 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
24
years in Oracle
—
years in total
3
projects
₹46 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
An agri-commodities exporter · via Brightmoor Advisory
Support / AMS of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2019 – Nov 2026 · 90 mo · Hyderabad · Agriculture & Food
Solution ArchitectRollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2011 – Jul 2018 · 87 mo · Hyderabad · Telecom
Solution ArchitectImplementation
A defence electronics PSU · via Kestrelline Digital
Implementation of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2003 – Oct 2010 · 91 mo · Hyderabad · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA SuiteWorkflow Builder
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
EnglishNativeTeluguNative

Education

PG · Information Technology
Symbiosis International University · 2003 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹46 LPA