Mei Chauhan

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Gurugram, IndiaAssociateIST (UTC+5:30)Contract to hireCitizen

Open to working in Remote · Gurugram · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across construction & engineering clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 2 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A Gulf-based retail bank · via Sarvat ERP Solutions

Implementation of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Oct 2026 · 7 mo · Gurugram · Banking & Financial Services

Support Analyst (AMS)Rollout

A private university group

Rollout of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Jun 2025 · 2 mo · Gurugram · Higher Education

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

HindiNativeEnglishNative

Education

PG · Commerce

Osmania University · 2023 · Full-time

AvailabilityIn 30 days

Notice period30 days

Rate₹6 LPA