Meera Shah

Functional Consultant | Oracle EBS CX | Help Desk · Field Service · TeleSales · Functional Consultant · Functional

Noida, IndiaSeniorIST (UTC+5:30)Contract · Part time · PermanentCitizen

Open to working in Noida · Dubai

Functional Consultant with 10 years of hands-on Oracle EBS CX experience, specialising in Help Desk, Field Service, TeleSales. Delivered multiple full-cycle implementations across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

₹23 LPA

annual

Seniority: Senior · Functional Consultant
Availability: In 2 weeks
Notice period: Serving notice
Works: Hybrid
Open to: Contract, Part time, Permanent
Location: Noida, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantAdvisoryLed

A multi-specialty hospital chain

Advisory of Oracle EBS CX for a multi-specialty hospital chain, covering Help Desk, Field Service, TeleSales. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesHelp Desk

Jun 2024 – Jul 2026 · 26 mo · Noida · Healthcare

Functional ConsultantRollout

A private university group

Rollout of Oracle EBS CX for a private university group, covering Help Desk, Field Service, TeleSales. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesHelp Desk

Feb 2021 – Oct 2023 · 33 mo · Noida · Higher Education

Functional ConsultantUpgrade

A pan-India telecom operator

Upgrade of Oracle EBS CX for a pan-India telecom operator, covering Help Desk, Field Service, TeleSales. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesHelp Desk

Apr 2018 – Jun 2020 · 27 mo · Noida · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedHelp DeskLedEBS Service ContractsLed

PILLARS

CXHCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Media & EntertainmentPharma & Life Sciences

LANGUAGES

HindiBasicEnglishNative

Education

Diploma · Human Resources

Nirma University · 2008 · Part-time

AvailabilityIn 2 weeks

Notice periodServing notice

Rate₹23 LPA