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Meera Agarwal

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional
Vadodara, IndiaSeniorIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Vadodara · will relocate
Functional Consultant with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across professional services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
9
years in Oracle
—
years in total
3
projects
₹20 LPA
annual
Seniority
Senior · Functional Consultant
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory
Location
Vadodara, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed
A pan-India telecom operator
Upgrade of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2024 – Dec 2026 · 33 mo · Vadodara · Telecom
Functional ConsultantRollout
A broadcast and streaming network
Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2021 – Jun 2023 · 29 mo · Vadodara · Media & Entertainment
Functional ConsultantAdvisory
A 400-store retail chain
Advisory of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2018 – Jul 2020 · 26 mo · Vadodara · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
GujaratiBasicHindiNativeEnglishNativespeak/read

Credentials

1Z0-1054Not verified

Education

Diploma · Commerce
Gujarat University · 2013 · Full-time
AvailabilityNot looking
Notice periodImmediate
Rate₹20 LPA