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Mayank Varghese

Programme Director | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Programme Director · Functional
Ahmedabad, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Ahmedabad
Programme Director with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
12
years in Oracle
—
years in total
3
projects
₹36 LPA
annual
Seniority
Lead · Programme Director
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorSupport / AMSLed
A hotel and resorts group · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2023 – Nov 2026 · 42 mo · Ahmedabad · Hospitality & Travel
Programme DirectorAdvisory
A state power-distribution utility
Advisory of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2019 – Dec 2022 · 46 mo · Ahmedabad · Energy & Utilities
Programme DirectorSupport / AMS
An agri-commodities exporter · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2015 – Jun 2018 · 37 mo · Ahmedabad · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
GujaratiConversationalEnglishNative
ALSO WORKED ON
Sage

Education

Bachelors · Finance
Jawaharlal Nehru Technological University · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹36 LPA