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Mark Deshpande

Solution Architect | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Solution Architect · Functional
Hyderabad, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Hyderabad
Solution Architect with 20 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
20
years in Oracle
—
years in total
3
projects
₹58 LPA
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
A broadcast and streaming network · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a broadcast and streaming network, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2021 – Jul 2026 · 62 mo · Hyderabad · Media & Entertainment
Solution ArchitectAdvisory
A Gulf-based retail bank
Advisory of Oracle Fusion CX for a Gulf-based retail bank, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2015 – Sep 2020 · 67 mo · Hyderabad · Banking & Financial Services
Solution ArchitectSupport / AMS
A state power-distribution utility · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2009 – Nov 2014 · 66 mo · Hyderabad · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
EnglishNativeTeluguNative
ALSO WORKED ON
Tally

Credentials

1Z0-1054Pending review

Education

Bachelors · Human Resources
Gujarat University · 2003 · Full-time
AvailabilityNot looking
Notice period30 days
Rate₹58 LPA