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Maria Gokhale

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional
Chennai, IndiaConsultantIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Chennai
Functional Consultant with 4 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
4
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Consultant · Functional Consultant
Availability
In 2 weeks
Notice period
Immediate
Works
Hybrid
Open to
Contract, Part time
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantMigration
A third-party logistics provider · via Northwyn Analytics
Migration of Oracle Fusion CX for a third-party logistics provider, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2025 – Jul 2026 · 15 mo · Chennai · Logistics
Functional ConsultantImplementation
A private university group · via Tessaline Systems
Implementation of Oracle Fusion CX for a private university group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2023 – Dec 2024 · 24 mo · Chennai · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBI
MODULES
Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Logistics
LANGUAGES
TamilConversationalEnglishProfessional
ALSO WORKED ON
SAP

Education

Bachelors · Human Resources
Anna University · 2021 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateOn request