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Manisha Thakur

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional
Mexico City, MexicoSeniorCST (UTC-6)Part timeCitizen
Open to working in Mexico City · Remote · will relocate
Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
10
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Functional Consultant
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantImplementationLed
A third-party logistics provider · via Valecrest Technologies
Implementation of Oracle Fusion CX for a third-party logistics provider, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2024 – Aug 2026 · 32 mo · Mexico City · Logistics
Functional ConsultantImplementation
A global auto-components manufacturer · via Quillfield Partners
Implementation of Oracle Fusion CX for a global auto-components manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2021 – Oct 2023 · 34 mo · Mexico City · Manufacturing
Functional ConsultantImplementation
A hotel and resorts group · via Northwyn Analytics
Implementation of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2018 – Dec 2020 · 36 mo · Mexico City · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementLedLoyaltyImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D
INDUSTRIES
Hospitality & Travel
LANGUAGES
EnglishProfessionalSpanishNative

Credentials

1Z0-1054Pending review

Education

UG · Supply Chain Management
Gujarat University · 2015 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateOn request