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Manish Shukla

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Hyderabad, IndiaLeadIST (UTC+5:30)Contract to hire · PermanentCitizen
Open to working in Hyderabad
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across healthcare clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
₹38 LPA
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Contract to hire, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Aug 2026 · 43 mo · Hyderabad · Telecom
Solution ArchitectRollout
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Oct 2022 · 45 mo · Hyderabad · Banking & Financial Services
Solution ArchitectRollout
An EPC infrastructure company
Rollout of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Dec 2018 · 47 mo · Hyderabad · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI Publisher
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcareReal Estate
LANGUAGES
HindiBasicEnglishNativeTeluguProfessionalspeak/read

Education

Diploma · Supply Chain Management
Osmania University · 2006 · Part-time
AvailabilityAvailable now
Notice period15 days
Rate₹38 LPA