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MK

Manish Krishnan

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Functional
Pune, IndiaLeadIST (UTC+5:30)ContractCitizen
Open to working in Remote · Pune · will relocate
Solution Architect with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
12
years in Oracle
—
years in total
3
projects
₹27 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
15 days
Works
Hybrid
Open to
Contract
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
An EPC infrastructure company
Upgrade of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2023 – Dec 2026 · 45 mo · Pune · Construction & Engineering
Solution ArchitectRollout
A private university group
Rollout of Oracle Fusion CX for a private university group, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2019 – Aug 2022 · 43 mo · Pune · Higher Education
Solution ArchitectAdvisory
A state power-distribution utility
Advisory of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2015 – Nov 2018 · 42 mo · Pune · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
MarathiBasicEnglishNative

Education

Diploma · Commerce
SRM Institute of Science and Technology · 2010 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
Rate₹27 LPA