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MH

Manish Hegde

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Functional
Sydney, AustraliaLeadAEST (UTC+10)ContractPermanent resident
Open to working in Sydney · Remote · will relocate
Solution Architect with 12 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across automotive clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
12
years in Oracle
—
years in total
3
projects
AUD 2,34,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
15 days
Works
Hybrid
Open to
Contract
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
An Indian steel and alloys group
Upgrade of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2023 – Dec 2026 · 45 mo · Sydney · Manufacturing
Solution ArchitectRollout
A global auto-components manufacturer
Rollout of Oracle Fusion CX for a global auto-components manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2019 – Dec 2022 · 47 mo · Sydney · Manufacturing
Solution ArchitectAdvisory
A Gulf-based retail bank
Advisory of Oracle Fusion CX for a Gulf-based retail bank, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2015 – Dec 2018 · 43 mo · Sydney · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBI
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Commerce
IIM Ahmedabad · 2013 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
RateAUD 2,34,000 / yr