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Manish Fernandes

Programme Director | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Programme Director · Functional
Bhubaneswar, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Bhubaneswar
Programme Director with 12 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
12
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
Not looking
Notice period
60 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
A defence electronics PSU
Advisory of Oracle Fusion CX for a defence electronics PSU, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2023 – Nov 2026 · 45 mo · Bhubaneswar · Aerospace & Defence
Programme DirectorMigration
A multi-specialty hospital chain · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a multi-specialty hospital chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Jun 2022 · 41 mo · Bhubaneswar · Healthcare
Programme DirectorUpgrade
A Big-Four advisory practice
Upgrade of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jan 2015 – Aug 2018 · 44 mo · Bhubaneswar · Professional Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBI
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
HindiBasicOdiaNativeEnglishProfessionalspeak/read

Education

Bachelors · Finance
Gujarat University · 2009 · Full-time
AvailabilityNot looking
Notice period60 days
RateOn request