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Manish Al-Hashimi

Programme Director | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Programme Director · Functional
São Paulo, BrazilLeadBRT (UTC-3)Advisory · Contract · Part timeNot eligible
Open to working in São Paulo
Programme Director with 12 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
Not looking
Notice period
Immediate
Works
From home
Open to
Advisory, Contract, Part time
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated 9 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
A pan-India telecom operator
Advisory of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2023 – Nov 2026 · 45 mo · São Paulo · Telecom
Programme DirectorMigration
A Tier-1 private-sector bank · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Sep 2022 · 44 mo · São Paulo · Banking & Financial Services
Programme DirectorUpgrade
An EPC infrastructure company
Upgrade of Oracle Fusion CX for an EPC infrastructure company, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jan 2015 – Jul 2018 · 43 mo · São Paulo · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder Studio
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
PortugueseProfessionalEnglishProfessional

Education

Diploma · Finance
University of Mumbai · 2006 · Full-time
AvailabilityNot looking
Notice periodImmediate
RateOn request