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Mahesh Rao

Solution Architect | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Solution Architect · Functional
Melbourne, AustraliaSeniorAEST (UTC+10)Advisory · ContractWork permit held
Open to working in Melbourne
Solution Architect with 8 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across real estate clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
8
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Solution Architect
Availability
Not looking
Notice period
30 days
Works
Hybrid
Open to
Advisory, Contract
Location
Melbourne, Australia · AEST (UTC+10)
Work authorisation
Work permit held
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
A third-party logistics provider · via Northwyn Analytics
Migration of Oracle Fusion CX for a third-party logistics provider, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2025 – Nov 2026 · 19 mo · Melbourne · Logistics
Solution ArchitectImplementation
A state power-distribution utility · via Quillfield Partners
Implementation of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jan 2023 – Jul 2024 · 19 mo · Melbourne · Energy & Utilities
Solution ArchitectSupport / AMS
A national FMCG company · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for a national FMCG company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2021 – Oct 2022 · 20 mo · Melbourne · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBI
MODULES
Customer Data ManagementImplementedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Real Estate
LANGUAGES
TamilNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

UG · Finance
Osmania University · 2015 · Full-time
AvailabilityNot looking
Notice period30 days
RateOn request