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Leah Ghosh

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional
Hyderabad, IndiaLeadIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Hyderabad
Techno-Functional Lead with 25 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across banking & financial services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
25
years in Oracle
—
years in total
3
projects
₹26 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadRolloutLed
A defence electronics PSU
Rollout of Oracle Fusion CX for a defence electronics PSU, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2019 – Dec 2026 · 92 mo · Hyderabad · Aerospace & Defence
Techno-Functional LeadImplementation
A state power-distribution utility · via Sarvat ERP Solutions
Implementation of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2011 – Aug 2018 · 89 mo · Hyderabad · Energy & Utilities
Techno-Functional LeadAdvisory
A broadcast and streaming network
Advisory of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2003 – Nov 2010 · 93 mo · Hyderabad · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Banking & Financial Services
LANGUAGES
HindiProfessionalEnglishProfessionalTeluguBasicspeak/read

Education

Masters · Computer Applications
IIT Bombay · 2002 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹26 LPA