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Lakshmi Tiwari

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · Order Management · Techno-Functional Lead · Techno-functional
Kochi, IndiaSeniorIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Kochi
Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Order Management. Delivered multiple full-cycle implementations across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
9
years in Oracle
—
years in total
3
projects
₹15 LPA
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Immediate
Works
Onsite
Open to
Contract, Part time
Location
Kochi, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A Gulf-based retail bank · via Kestrelline Digital
Migration of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, Order Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePS Order ManagementEBS TeleSales
Feb 2024 – Oct 2026 · 33 mo · Kochi · Banking & Financial Services
Techno-Functional LeadRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, Order Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePS Order ManagementEBS TeleSales
May 2021 – Dec 2023 · 32 mo · Kochi · Public Sector
Techno-Functional LeadMigration
A Tier-1 private-sector bank · via Kestrelline Digital
Migration of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, Order Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePS Order ManagementEBS TeleSales
Feb 2018 – Jul 2020 · 30 mo · Kochi · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business SuitePeopleSoft
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS Field ServiceImplementedPS Order ManagementImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CXSCM
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishNativeMalayalamNative
ALSO WORKED ON
Microsoft Dynamics

Education

Doctorate · Commerce
Osmania University · 2021 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹15 LPA