Lakshmi Saxena

Support Analyst (AMS) | Oracle Fusion CX | Sales · Live Experience · Support Analyst (AMS) · Techno-functional

Gurugram, IndiaAssociateIST (UTC+5:30)ContractCitizen

Open to working in Remote · Gurugram · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience. Delivered support and enhancement work across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 9 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A hotel and resorts group · via Valecrest Technologies

Implementation of Oracle Fusion CX for a hotel and resorts group, covering Sales, Live Experience. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

SalesLive Experience

Jan 2026 – Jul 2026 · 7 mo · Gurugram · Hospitality & Travel

Support Analyst (AMS)Migration

A Gulf-based retail bank · via Orvane Consulting

Migration of Oracle Fusion CX for a Gulf-based retail bank, covering Sales, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

SalesLive Experience

May 2025 – Nov 2025 · 7 mo · Gurugram · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovyRedwood UXOIC

MODULES

SalesSupportedLive ExperienceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

HindiNativeEnglishProfessional

Education

Doctorate · Computer Applications

NMIMS · 2026 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

Rate₹6 LPA