Lakshmi Gupta

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional

Dallas, United StatesSeniorCST (UTC-6)AdvisoryWork permit held

Open to working in Dallas · Remote · will relocate

Techno-Functional Lead with 8 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

USD 1,36,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A defence electronics PSU · via Northwyn Analytics

Implementation of Oracle Fusion CX for a defence electronics PSU, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jan 2025 – Aug 2026 · 20 mo · Dallas · Aerospace & Defence

Techno-Functional LeadMigration

A multi-specialty hospital chain · via Quillfield Partners

Migration of Oracle Fusion CX for a multi-specialty hospital chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

May 2023 – Jun 2024 · 14 mo · Dallas · Healthcare

Techno-Functional LeadSupport / AMS

A Big-Four advisory practice · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a Big-Four advisory practice, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Mar 2021 – Nov 2022 · 21 mo · Dallas · Professional Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder StudioExcelOTBI

MODULES

Customer Data ManagementImplementedLoyaltyLedKnowledge ManagementLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

EnglishProfessionalTeluguNative

ALSO WORKED ON

SAP S/4HANA

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications

IIT Bombay · 2017 · Full-time

AvailabilityNot looking

Notice period90 days

RateUSD 1,36,000 / yr