Lakshmi Goyal

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Dallas, United StatesLeadCST (UTC-6)Contract to hireWork permit held

Open to working in Dallas · Remote · will relocate

Techno-Functional Lead with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,83,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A Big-Four advisory practice · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2020 – Aug 2026 · 77 mo · Dallas · Professional Services

Techno-Functional LeadRollout

A broadcast and streaming network

Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2013 – Jun 2019 · 74 mo · Dallas · Media & Entertainment

Techno-Functional LeadSupport / AMS

A national FMCG company · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2006 – Nov 2012 · 78 mo · Dallas · Retail & CPG

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

EnglishNativeTeluguNative

Credentials

1Z0-1054Reference verified

Education

PG · Computer Applications

IIM Ahmedabad · 2005 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateUSD 1,83,000 / yr