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Lakshmi Ghosh

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional
Mexico City, MexicoLeadCST (UTC-6)AdvisoryCitizen
Open to working in Mexico City · Remote · will relocate
Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
17
years in Oracle
—
years in total
3
projects
USD 1,68,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A state power-distribution utility · via Northwyn Analytics
Implementation of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jan 2022 – Aug 2026 · 56 mo · Mexico City · Energy & Utilities
Techno-Functional LeadMigration
A 400-store retail chain · via Quillfield Partners
Migration of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2017 – Oct 2021 · 54 mo · Mexico City · Retail & CPG
Techno-Functional LeadSupport / AMS
An Indian steel and alloys group · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for an Indian steel and alloys group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2012 – Dec 2016 · 58 mo · Mexico City · Manufacturing

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBIREST APIs
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
EnglishProfessionalSpanishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
IGNOU · 2012 · Full-time
AvailabilityNot looking
Notice period30 days
RateUSD 1,68,000 / yr