LC
Lakshmi Chen
Support Analyst (AMS) | Oracle Fusion CX | CPQ · Service · Support Analyst (AMS) · Techno-functional
Moscow, RussiaAssociateMSK (UTC+3)Advisory · ContractCitizen
Open to working in Moscow
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in CPQ, Service. Delivered support and enhancement work across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
- Seniority
- Associate · Support Analyst (AMS)
- Availability
- Not looking
- Notice period
- 30 days
- Works
- Onsite
- Open to
- Advisory, Contract
- Location
- Moscow, Russia · MSK (UTC+3)
- Work authorisation
- Citizen
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.
Projects and implementations
Support Analyst (AMS)Migration
A private university group · via Quillfield Partners
Migration of Oracle Fusion CX for a private university group, covering CPQ, Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
ServiceCPQ
May 2026 – Dec 2026 · 8 mo · Moscow · Higher Education
Support Analyst (AMS)Migration
A pan-India telecom operator · via Orvane Consulting
Migration of Oracle Fusion CX for a pan-India telecom operator, covering CPQ, Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
ServiceCPQ
May 2025 – Jul 2025 · 3 mo · Moscow · Telecom
Oracle expertise
PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UXOICVisual Builder Studio
MODULES
ServiceConfiguredCPQSupported
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishProfessionalRussianNative
Education
Doctorate · Computer Applications
University of London · 2026 · Correspondence