Lakshmi Chauhan

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Ahmedabad, IndiaSeniorIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen

Open to working in Ahmedabad

Techno-Functional Lead with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹9,20,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Ahmedabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A national FMCG company · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2024 – Dec 2026 · 31 mo · Ahmedabad · Retail & CPG

Techno-Functional LeadRollout

An agri-commodities exporter

Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Aug 2023 · 28 mo · Ahmedabad · Agriculture & Food

Techno-Functional LeadImplementation

A listed IT services company · via Aurenza Global Services

Implementation of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2018 – Nov 2020 · 32 mo · Ahmedabad · IT & Technology

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

GujaratiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IIM Bangalore · 2020 · Full-time

AvailabilityAvailable now

Notice periodImmediate

Rate₹9,20,000 / yr