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KM

Komal Mathew

Techno-Functional Lead | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional
São Paulo, BrazilLeadBRT (UTC-3)Advisory · Contract · Part timeNot eligible
Open to working in São Paulo
Techno-Functional Lead with 16 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered multiple full-cycle implementations across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
16
years in Oracle
—
years in total
3
projects
USD 1,81,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
60 days
Works
From home
Open to
Advisory, Contract, Part time
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed
A third-party logistics provider
Advisory of Oracle Fusion CX for a third-party logistics provider, covering Partner Relationship Management, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Mar 2022 – Aug 2026 · 54 mo · São Paulo · Logistics
Techno-Functional LeadImplementation
A state power-distribution utility · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a state power-distribution utility, covering Partner Relationship Management, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Apr 2017 – Jul 2021 · 52 mo · São Paulo · Energy & Utilities
Techno-Functional LeadRollout
A national FMCG company
Rollout of Oracle Fusion CX for a national FMCG company, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
May 2012 – Jun 2016 · 50 mo · São Paulo · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedPartner Relationship ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Agriculture & Food
LANGUAGES
PortugueseBasicEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Bachelors · Computer Applications
XLRI Jamshedpur · 2009 · Full-time
AvailabilityNot looking
Notice period60 days
RateUSD 1,81,000 / yr