Komal Iyer

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Milan, ItalySeniorCET (UTC+1)Part timeWork permit held

Open to working in Milan · Remote · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

EUR 91,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

A listed IT services company

Upgrade of Oracle Fusion CX for a listed IT services company, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2024 – Oct 2026 · 34 mo · Milan · IT & Technology

Techno-Functional LeadImplementation

An EPC infrastructure company · via Kestrelline Digital

Implementation of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Apr 2021 – Oct 2023 · 31 mo · Milan · Construction & Engineering

Techno-Functional LeadUpgrade

A hotel and resorts group

Upgrade of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2018 – Oct 2020 · 34 mo · Milan · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder Studio

MODULES

Customer Data ManagementImplementedLoyaltyLedB2C ServiceImplemented

PILLARS

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

ItalianBasicEnglishProfessional

Education

Bachelors · Commerce

Bangalore University · 2015 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateEUR 91,000 / yr