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KP

Kiran Pillai

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Support Analyst (AMS) · Techno-functional
Hyderabad, IndiaAssociateIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Hyderabad · Pune
Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered support and enhancement work across manufacturing clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
2
years in Oracle
—
years in total
2
projects
₹4 LPA
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 30 days
Notice period
Serving notice
Works
Onsite
Open to
Advisory, Contract, Contract to hire
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS
A government transport undertaking · via Aurenza Global Services
Support / AMS of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2026 – Jun 2026 · 1 mo · Hyderabad · Public Sector
Support Analyst (AMS)Rollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
May 2025 – Jun 2025 · 2 mo · Hyderabad · Telecom

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsSupported
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
EnglishNativeTeluguNative

Education

PG · Computer Applications
Jawaharlal Nehru Technological University · 2022 · Executive
AvailabilityIn 30 days
Notice periodServing notice
Rate₹4 LPA