Kiran Mishra

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Kuala Lumpur, MalaysiaLeadMYT (UTC+8)ContractWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 1,73,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A top-10 Indian pharma company · via Brightmoor Advisory

Implementation of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Apr 2022 – Jul 2026 · 52 mo · Kuala Lumpur · Pharma & Life Sciences

Techno-Functional LeadRollout

An EPC infrastructure company

Rollout of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

May 2017 – Dec 2021 · 56 mo · Kuala Lumpur · Construction & Engineering

Techno-Functional LeadSupport / AMS

A Gulf-based retail bank · via Kestrelline Digital

Support / AMS of Oracle Fusion CX for a Gulf-based retail bank, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jun 2012 – Oct 2016 · 53 mo · Kuala Lumpur · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovy

MODULES

Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

TamilNativeEnglishNative

Education

PG · Computer Applications

University of Pune · 2010 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateUSD 1,73,000 / yr