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KM

Kiran Mehta

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional
Bengaluru, IndiaAssociateIST (UTC+5:30)ContractCitizen
Open to working in Bengaluru · Remote · will relocate
Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
2
years in Oracle
—
years in total
2
projects
₹6 LPA
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Bengaluru, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation
A hotel and resorts group · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2026 – Jul 2026 · 4 mo · Bengaluru · Hospitality & Travel
Support Analyst (AMS)Rollout
A top-10 Indian pharma company
Rollout of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2025 – Sep 2025 · 5 mo · Bengaluru · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovyRedwood UX
MODULES
Customer Data ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceSupported
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
EnglishNativeKannadaNative
ALSO WORKED ON
Zoho

Education

Doctorate · Computer Applications
Heriot-Watt University Dubai · 2026 · Full-time
AvailabilityIn 2 weeks
Notice period15 days
Rate₹6 LPA