Kiran Khan

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Bengaluru, IndiaSeniorIST (UTC+5:30)Part timeCitizen

Open to working in Bengaluru · Remote · London · will relocate

Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹17 LPA

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Bengaluru, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 9 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A hotel and resorts group · via Aurenza Global Services

Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Jul 2026 · 28 mo · Bengaluru · Hospitality & Travel

Techno-Functional LeadRollout

A top-10 Indian pharma company

Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Sep 2023 · 29 mo · Bengaluru · Pharma & Life Sciences

Techno-Functional LeadSupport / AMS

A broadcast and streaming network · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Nov 2020 · 30 mo · Bengaluru · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ODIBI PublisherOAF

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishNativeKannadaNative

ALSO WORKED ON

Workday

Education

Doctorate · Computer Applications

Manipal Academy of Higher Education · 2020 · Full-time

AvailabilityIn 60 days

Notice period60 days

Rate₹17 LPA