Kiran Gandhi

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Amsterdam, NetherlandsSeniorCET (UTC+1)Advisory · Contract to hire · PermanentWork permit held

Open to working in Amsterdam

Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

EUR 94,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Amsterdam, Netherlands · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A multi-specialty hospital chain · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2024 – Jul 2026 · 26 mo · Amsterdam · Healthcare

Techno-Functional LeadRollout

A commercial real-estate developer

Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Aug 2023 · 28 mo · Amsterdam · Real Estate

Techno-Functional LeadImplementation

A 400-store retail chain · via Aurenza Global Services

Implementation of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2018 – Sep 2020 · 30 mo · Amsterdam · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

DutchConversationalEnglishNative

Education

Doctorate · Computer Applications

Nirma University · 2019 · Executive

AvailabilityAvailable now

Notice periodImmediate

RateEUR 94,000 / yr