Kiran Desai

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Riyadh, Saudi ArabiaConsultantAST (UTC+3)Advisory · Contract · Part timeWork permit held

Open to working in Riyadh

Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across pharma & life sciences clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,17,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract, Part time
Location: Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation: Work permit held

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS

A Gulf-based retail bank · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Oct 2026 · 17 mo · Riyadh · Banking & Financial Services

Techno-Functional LeadRollout

A hotel and resorts group

Rollout of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Jun 2024 · 14 mo · Riyadh · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SOA SuiteWorkflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

EnglishNativeArabicNative

Education

Doctorate · Commerce

SRM Institute of Science and Technology · 2026 · Full-time

AvailabilityNot looking

Notice period30 days

RateUSD 1,17,000 / yr