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KC

Kiran Chen

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Techno-Functional Lead · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Advisory · ContractCitizen
Open to working in Hyderabad · Chennai
Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered multiple full-cycle implementations across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
17
years in Oracle
—
years in total
3
projects
₹52 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory, Contract
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A hotel and resorts group · via Orvane Consulting
Migration of Oracle Fusion CX for a hotel and resorts group, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
May 2022 – Jul 2026 · 51 mo · Chennai · Hospitality & Travel
Techno-Functional LeadMigration
A top-10 Indian pharma company · via Tessaline Systems
Migration of Oracle Fusion CX for a top-10 Indian pharma company, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
May 2017 – Dec 2021 · 56 mo · Chennai · Pharma & Life Sciences
Techno-Functional LeadMigration
A broadcast and streaming network · via Valecrest Technologies
Migration of Oracle Fusion CX for a broadcast and streaming network, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
May 2012 – Oct 2016 · 54 mo · Chennai · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIsGroovyRedwood UX
MODULES
Customer Data ManagementLedIntelligent AdvisorLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Agriculture & FoodIT & Technology
LANGUAGES
TamilNativeEnglishProfessional

Education

Doctorate · Computer Applications
NIT Trichy · 2013 · Full-time
AvailabilityNot looking
Notice period30 days
Rate₹52 LPA