Kiran Bose

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Chennai, IndiaConsultantIST (UTC+5:30)Part time · PermanentCitizen

Open to working in Chennai

Support Analyst (AMS) with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹11 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 60 days
Notice period: 30 days
Works: Onsite
Open to: Part time, Permanent
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A Big-Four advisory practice · via Brightmoor Advisory

Migration of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Nov 2026 · 22 mo · Chennai · Professional Services

Support Analyst (AMS)Rollout

A Tier-1 private-sector bank

Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Oct 2024 · 18 mo · Chennai · Banking & Financial Services

Support Analyst (AMS)Migration

A multi-specialty hospital chain · via Brightmoor Advisory

Migration of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2021 – Sep 2022 · 20 mo · Chennai · Healthcare

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

TamilNativeEnglishNative

Education

PG · Information Technology

ICAI (Chartered Accountancy) · 2018 · Executive

AvailabilityIn 60 days

Notice period30 days

Rate₹11 LPA