Kavya Thakur

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

Manchester, United KingdomLeadGMT/BSTAdvisory · Contract to hire · PermanentWork permit held

Open to working in Manchester

Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across banking & financial services clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

GBP 1,19,000 / yr

annual

Seniority: Lead · Solution Architect
Availability: Available now
Notice period: 15 days
Works: Hybrid
Open to: Advisory, Contract to hire, Permanent
Location: Manchester, United Kingdom · GMT/BST
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A broadcast and streaming network

Advisory of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2023 – Jul 2026 · 38 mo · Manchester · Media & Entertainment

Solution ArchitectRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2019 – Dec 2022 · 47 mo · Manchester · Banking & Financial Services

Solution ArchitectUpgrade

A state power-distribution utility

Upgrade of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2015 – Oct 2018 · 43 mo · Manchester · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

EnglishNativePunjabiNative

Education

Diploma · Human Resources

University of Mumbai · 2007 · Full-time

AvailabilityAvailable now

Notice period15 days

RateGBP 1,19,000 / yr