Business AnalystSupport / AMS
A Gulf-based retail bank · via Tessaline Systems
Support / AMS of Oracle Fusion CX for a Gulf-based retail bank, covering Partner Relationship Management, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service