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KK

Kavita Krishnan

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Functional
Jaipur, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Remote · Jaipur · will relocate
Solution Architect with 25 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
25
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Solution Architect
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectImplementationLed
A national FMCG company · via Valecrest Technologies
Implementation of Oracle Fusion CX for a national FMCG company, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2019 – Dec 2026 · 96 mo · Jaipur · Retail & CPG
Solution ArchitectImplementation
A defence electronics PSU · via Quillfield Partners
Implementation of Oracle Fusion CX for a defence electronics PSU, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2011 – Jul 2018 · 91 mo · Jaipur · Aerospace & Defence
Solution ArchitectImplementation
A private university group · via Northwyn Analytics
Implementation of Oracle Fusion CX for a private university group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2003 – Sep 2010 · 93 mo · Jaipur · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Excel
MODULES
Customer Data ManagementLedLoyaltyLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D
INDUSTRIES
Hospitality & Travel
LANGUAGES
HindiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

UG · Commerce
ICAI (Chartered Accountancy) · 2000 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateOn request