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KC

Kavita Chen

Business Analyst | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Marketing (Eloqua) · Business Analyst · Functional
Toronto, CanadaConsultantEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident
Open to working in Toronto
Business Analyst with 4 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Marketing (Eloqua). Delivered implementations and rollouts across public sector clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
4
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Consultant · Business Analyst
Availability
In 30 days
Notice period
Serving notice
Works
Hybrid
Open to
Advisory, Contract, Contract to hire
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystSupport / AMS
An international development NGO · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for an international development NGO, covering Subscription Management, Partner Relationship Management, Marketing (Eloqua). Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Marketing (Eloqua)Subscription ManagementPartner Relationship Management
Mar 2025 – Nov 2026 · 21 mo · Toronto · Non-profit
Business AnalystImplementation
A commercial real-estate developer · via Northwyn Analytics
Implementation of Oracle Fusion CX for a commercial real-estate developer, covering Subscription Management, Partner Relationship Management, Marketing (Eloqua). Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Marketing (Eloqua)Subscription ManagementPartner Relationship Management
Jan 2023 – Nov 2024 · 23 mo · Toronto · Real Estate

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OIC
MODULES
Marketing (Eloqua)ImplementedSubscription ManagementImplementedPartner Relationship ManagementConfiguredB2B CommerceConfiguredKnowledge ManagementImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Public Sector
LANGUAGES
EnglishProfessionalPunjabiNative

Credentials

1Z0-1054Reference verified

Education

Bachelors · Finance
NMIMS · 2020 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateOn request