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JJ

Jatin Joshi

Delivery Manager | Oracle Fusion CX | B2C Service · Customer Data Management · Delivery Manager · Functional
Dallas, United StatesLeadCST (UTC-6)PermanentWork permit held
Open to working in Bengaluru · Dallas · Remote · will relocate
Delivery Manager with 15 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
15
years in Oracle
—
years in total
3
projects
USD 860 / day
day rate
Seniority
Lead · Delivery Manager
Availability
Available now
Notice period
Immediate
Works
From home
Open to
Permanent
Location
Dallas, United States · CST (UTC-6)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed
A multi-specialty hospital chain
Implementation of Oracle Fusion CX for a multi-specialty hospital chain, covering B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Apr 2022 – Oct 2026 · 55 mo · Dallas · Healthcare
Delivery ManagerAdvisory
A Big-Four advisory practice · via Brightmoor Advisory
Advisory of Oracle Fusion CX for a Big-Four advisory practice, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Mar 2017 – Dec 2021 · 58 mo · Dallas · Professional Services
Delivery ManagerMigration
A national FMCG company
Migration of Oracle Fusion CX for a national FMCG company, covering B2C Service, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2012 – Jul 2016 · 54 mo · Dallas · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Agriculture & FoodIT & TechnologyPublic Sector
LANGUAGES
EnglishNativeTeluguNative

Credentials

1Z0-1054Pending review

Education

Bachelors · Business Administration
Savitribai Phule Pune University · 2010 · Full-time
AvailabilityAvailable now
Notice periodImmediate
RateUSD 860 / day