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JT

James Thomas

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional
Vadodara, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Vadodara · will relocate
Functional Consultant with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
7
years in Oracle
—
years in total
3
projects
₹29 LPA
annual
Seniority
Consultant · Functional Consultant
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory
Location
Vadodara, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed
A top-10 Indian pharma company
Upgrade of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Sep 2026 · 18 mo · Vadodara · Pharma & Life Sciences
Functional ConsultantRollout
A Big-Four advisory practice
Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Nov 2024 · 22 mo · Vadodara · Professional Services
Functional ConsultantAdvisory
A government transport undertaking
Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2021 – Jun 2022 · 13 mo · Vadodara · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODI
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
GujaratiBasicHindiNativeEnglishNativespeak/read

Education

Diploma · Business Administration
Manipal Academy of Higher Education · 2011 · Part-time
AvailabilityNot looking
Notice periodImmediate
Rate₹29 LPA