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JT

James Thakur

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
New Jersey, United StatesLeadEST (UTC-5)Advisory · ContractPermanent resident
Open to working in New Jersey
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across agriculture & food clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
14
years in Oracle
—
years in total
3
projects
USD 2,06,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
60 days
Works
Hybrid
Open to
Advisory, Contract
Location
New Jersey, United States · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A commercial real-estate developer
Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Jun 2026 · 41 mo · New Jersey · Real Estate
Solution ArchitectRollout
An Indian steel and alloys group
Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Dec 2022 · 47 mo · New Jersey · Manufacturing
Solution ArchitectRollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Nov 2018 · 46 mo · New Jersey · Telecom

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & Reports
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodPublic Sector
LANGUAGES
GujaratiProfessionalEnglishNative

Credentials

1Z0-1054Pending review

Education

Bachelors · Commerce
ICAI (Chartered Accountancy) · 2011 · Full-time
AvailabilityNot looking
Notice period60 days
RateUSD 2,06,000 / yr