James Shetty

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

Doha, QatarSeniorAST (UTC+3)Part timeWork permit held

Open to working in Remote · Doha · will relocate

Functional Consultant with 11 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 1,64,000 / yr

annual

Seniority: Senior · Functional Consultant
Availability: In 60 days
Notice period: 60 days
Works: Hybrid
Open to: Part time
Location: Doha, Qatar · AST (UTC+3)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A top-10 Indian pharma company

Upgrade of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Jul 2026 · 28 mo · Doha · Pharma & Life Sciences

Functional ConsultantRollout

A Big-Four advisory practice

Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2021 – Sep 2023 · 32 mo · Doha · Professional Services

Functional ConsultantAdvisory

A government transport undertaking

Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Nov 2020 · 30 mo · Doha · Public Sector

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODI

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

HindiBasicEnglishNativeArabicProfessionalspeak/read

Credentials

1Z0-1054Pending review

Education

Diploma · Human Resources

XLRI Jamshedpur · 2008 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateUSD 1,64,000 / yr