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James Saxena

Project Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Project Manager · Functional
Vadodara, IndiaSeniorIST (UTC+5:30)Contract to hireCitizen
Open to working in Remote · Vadodara · will relocate
Project Manager with 11 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across healthcare clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
11
years in Oracle
—
years in total
3
projects
₹20 LPA
annual
Seniority
Senior · Project Manager
Availability
In 30 days
Notice period
30 days
Works
Hybrid
Open to
Contract to hire
Location
Vadodara, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Project ManagerUpgradeLed
A two-wheeler manufacturer
Upgrade of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2024 – Oct 2026 · 31 mo · Vadodara · Automotive
Project ManagerRollout
A 400-store retail chain
Rollout of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2021 – Jul 2023 · 30 mo · Vadodara · Retail & CPG
Project ManagerAdvisory
A hotel and resorts group
Advisory of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2018 – Nov 2020 · 30 mo · Vadodara · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcareReal Estate
LANGUAGES
GujaratiBasicHindiNativeEnglishNativespeak/read

Credentials

1Z0-1054Not verified

Education

Diploma · Accounting
IIM Ahmedabad · 2011 · Full-time
AvailabilityIn 30 days
Notice period30 days
Rate₹20 LPA