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JM

James Menon

Programme Director | Oracle Fusion CX | B2C Service · Customer Data Management · Programme Director · Functional
Tokyo, JapanLeadJST (UTC+9)Contract to hire · PermanentWork permit held
Open to working in Bengaluru · Tokyo
Programme Director with 14 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across energy & utilities clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
Available now
Notice period
15 days
Works
From home
Open to
Contract to hire, Permanent
Location
Tokyo, Japan · JST (UTC+9)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorRolloutLed
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
May 2023 – Nov 2026 · 43 mo · Tokyo · Telecom
Programme DirectorMigration
An international development NGO · via Aurenza Global Services
Migration of Oracle Fusion CX for an international development NGO, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2019 – Oct 2022 · 45 mo · Tokyo · Non-profit
Programme DirectorRollout
A listed IT services company
Rollout of Oracle Fusion CX for a listed IT services company, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
May 2015 – Sep 2018 · 41 mo · Tokyo · IT & Technology

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIs
MODULES
Customer Data ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Construction & EngineeringEnergy & Utilities
LANGUAGES
EnglishProfessionalJapaneseNative

Education

Bachelors · Finance
University of Mumbai · 2011 · Full-time
AvailabilityAvailable now
Notice period15 days
RateOn request