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JK

James Kumar

Programme Director | Oracle Fusion CX | B2C Service · Customer Data Management · Programme Director · Functional
Kolkata, IndiaLeadIST (UTC+5:30)Contract to hire · PermanentCitizen
Open to working in Bengaluru · Kolkata
Programme Director with 24 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across media & entertainment clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
24
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
Available now
Notice period
15 days
Works
From home
Open to
Contract to hire, Permanent
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorRolloutLed
A defence electronics PSU
Rollout of Oracle Fusion CX for a defence electronics PSU, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
May 2019 – Nov 2026 · 91 mo · Kolkata · Aerospace & Defence
Programme DirectorMigration
A listed IT services company · via Aurenza Global Services
Migration of Oracle Fusion CX for a listed IT services company, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Feb 2011 – Jul 2018 · 90 mo · Kolkata · IT & Technology
Programme DirectorRollout
A state power-distribution utility
Rollout of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
May 2003 – Oct 2010 · 90 mo · Kolkata · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Media & EntertainmentPharma & Life Sciences
LANGUAGES
HindiProfessionalEnglishProfessionalBengaliBasicspeak/read

Education

Diploma · Finance
Gujarat University · 1998 · Full-time
AvailabilityAvailable now
Notice period15 days
RateOn request