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JG

James Gokhale

Solution Architect | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Solution Architect · Functional
Abu Dhabi, United Arab EmiratesLeadGST (UTC+4)Advisory · ContractWork permit held
Open to working in Abu Dhabi
Solution Architect with 20 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered multiple full-cycle implementations across agriculture & food clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
20
years in Oracle
—
years in total
3
projects
AED 4,41,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
60 days
Works
Hybrid
Open to
Advisory, Contract
Location
Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation
Work permit held
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A commercial real-estate developer
Rollout of Oracle Fusion CX for a commercial real-estate developer, covering Partner Relationship Management, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Feb 2021 – Jul 2026 · 66 mo · Abu Dhabi · Real Estate
Solution ArchitectRollout
An Indian steel and alloys group
Rollout of Oracle Fusion CX for an Indian steel and alloys group, covering Partner Relationship Management, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Feb 2015 – Jun 2020 · 65 mo · Abu Dhabi · Manufacturing
Solution ArchitectRollout
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Partner Relationship Management, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Feb 2009 – Dec 2014 · 71 mo · Abu Dhabi · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcel
MODULES
Customer Data ManagementLedPartner Relationship ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Agriculture & FoodPublic Sector
LANGUAGES
EnglishNativeMalayalamNativeArabicBasicspeak/read

Credentials

1Z0-1054Pending review

Education

Bachelors · Human Resources
Heriot-Watt University Dubai · 2005 · Full-time
AvailabilityNot looking
Notice period60 days
RateAED 4,41,000 / yr