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JG

James Gandhi

Pre-sales / Solution Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Pre-sales / Solution Consultant · Functional
Noida, IndiaLeadIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Noida
Pre-sales / Solution Consultant with 14 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹36 LPA
annual
Seniority
Lead · Pre-sales / Solution Consultant
Availability
In 60 days
Notice period
Serving notice
Works
Hybrid
Open to
Contract to hire, Part time, Permanent
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Pre-sales / Solution ConsultantAdvisoryLed
A Gulf-based retail bank
Advisory of Oracle Fusion CX for a Gulf-based retail bank, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2023 – Sep 2026 · 40 mo · Noida · Banking & Financial Services
Pre-sales / Solution ConsultantRollout
A private university group
Rollout of Oracle Fusion CX for a private university group, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2019 – Sep 2022 · 44 mo · Noida · Higher Education
Pre-sales / Solution ConsultantUpgrade
A commercial real-estate developer
Upgrade of Oracle Fusion CX for a commercial real-estate developer, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Apr 2015 – Sep 2018 · 42 mo · Noida · Real Estate

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcel
MODULES
Customer Data ManagementLedLoyaltyLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Business Administration
Christ University · 2011 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
Rate₹36 LPA