James Fernandes

Business Analyst | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Business Analyst · Functional

Vadodara, IndiaAssociateIST (UTC+5:30)ContractCitizen

Open to working in Remote · Vadodara · will relocate

Business Analyst with 2 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Business Analyst
Availability: In 2 weeks
Notice period: 15 days
Works: From home
Open to: Contract
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A two-wheeler manufacturer

Upgrade of Oracle Fusion CX for a two-wheeler manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2026 – Sep 2026 · 9 mo · Vadodara · Automotive

Business AnalystMigration

A 400-store retail chain · via Sarvat ERP Solutions

Migration of Oracle Fusion CX for a 400-store retail chain, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Feb 2025 – Nov 2025 · 10 mo · Vadodara · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Groovy

MODULES

Customer Data ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

GujaratiProfessionalHindiNativeEnglishProfessionalspeak/read

Education

Diploma · Business Administration

Christ University · 2020 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateOn request