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JD

James Deshpande

Programme Director | Oracle NetSuite CX | CRM · Journeys · SuiteCommerce · Programme Director · Functional
Frankfurt, GermanyLeadCET (UTC+1)ContractWork permit held
Open to working in Remote · Dubai · Frankfurt · will relocate
Programme Director with 14 years of hands-on Oracle NetSuite CX experience, specialising in CRM, Journeys, SuiteCommerce. Delivered multiple full-cycle implementations across media & entertainment clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
EUR 1,29,000 / yr
annual
Seniority
Lead · Programme Director
Availability
In 2 weeks
Notice period
15 days
Works
Onsite
Open to
Contract
Location
Frankfurt, Germany · CET (UTC+1)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorUpgradeLed
A Big-Four advisory practice
Upgrade of Oracle NetSuite CX for a Big-Four advisory practice, covering CRM, Journeys, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceJourneys
Jan 2023 – Nov 2026 · 47 mo · Frankfurt · Professional Services
Programme DirectorMigration
A hotel and resorts group · via Brightmoor Advisory
Migration of Oracle NetSuite CX for a hotel and resorts group, covering CRM, Journeys, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceJourneys
Feb 2019 – Nov 2022 · 46 mo · Frankfurt · Hospitality & Travel
Programme DirectorAdvisory
A global auto-components manufacturer
Advisory of Oracle NetSuite CX for a global auto-components manufacturer, covering CRM, Journeys, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceJourneys
Mar 2015 – Nov 2018 · 45 mo · Frankfurt · Manufacturing

Oracle expertise

PRODUCT FAMILIES
NetSuiteFusion Cloud
TECHNICAL STACK
Excel
MODULES
NetSuite CRMLedSuiteCommerceLedJourneysLed
PILLARS
CXHCM
INDUSTRIES
Media & EntertainmentPharma & Life Sciences
LANGUAGES
GermanProfessionalEnglishProfessional

Education

Diploma · Finance
Manipal Academy of Higher Education · 2004 · Correspondence
AvailabilityIn 2 weeks
Notice period15 days
RateEUR 1,29,000 / yr