James Desai

Solution Architect | Oracle Fusion CX | Incentive Compensation · B2C Service · Live Experience · Solution Architect · Functional

Abu Dhabi, United Arab EmiratesLeadGST (UTC+4)Contract · Part timeWork permit held

Open to working in Dubai · Abu Dhabi

Solution Architect with 14 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Live Experience. Delivered multiple full-cycle implementations across energy & utilities clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

AED 4,19,000 / yr

annual

Seniority: Lead · Solution Architect
Availability: In 2 weeks
Notice period: Immediate
Works: Hybrid
Open to: Contract, Part time
Location: Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed

A private university group

Rollout of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Live Experience. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

Feb 2023 – Jun 2026 · 41 mo · Abu Dhabi · Higher Education

Solution ArchitectRollout

A state power-distribution utility

Rollout of Oracle Fusion CX for a state power-distribution utility, covering Incentive Compensation, B2C Service, Live Experience. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

Feb 2019 – Oct 2022 · 45 mo · Abu Dhabi · Energy & Utilities

Solution ArchitectRollout

An Indian steel and alloys group

Rollout of Oracle Fusion CX for an Indian steel and alloys group, covering Incentive Compensation, B2C Service, Live Experience. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

Feb 2015 – Jul 2018 · 42 mo · Abu Dhabi · Manufacturing

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UX

MODULES

Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedIncentive CompensationLedB2C ServiceLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Construction & EngineeringEnergy & Utilities

LANGUAGES

EnglishNativeMalayalamNativeArabicBasicspeak/read

Education

Bachelors · Commerce

IIT Bombay · 2007 · Part-time

AvailabilityIn 2 weeks

Notice periodImmediate

RateAED 4,19,000 / yr